Effective support for information users Coursework

Effective support for information users Coursework

Effective support for information users - Coursework Example Over the years, effective strategies have been devised by researchers to provide the end-users with efficient resolutions to their problems. Some of the strategies have been discussed below: Physical Aspects Technology Used for Help Desk The foremost consideration that needs to be made to improve the help desk service is to analyze the type of technology that has been adopted in the respective department. Hoffman (1996) stated that the technology should not be too advanced or complicated for the personnel; the technology should facilitate their operations to become efficient, rather than complex. Complicated operations might prove to increase the service time for every customer. Ergonomics The ergonomics, i.e. layout of a help desk center also plays an important role in its effectiveness and management.